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Use the Billing purpose to select the From address, when emailing customers from :
Customers -> Charges, Payments and Accounts
Patients → Medical Records → Estimates
Reporting -> Debtors
Reporting → Charges
Patients → Insurance → Claim, when making a claim payment
If there is no email address with Billing purpose, use the preferred email address
Use the Billing purpose to select the From address, when emailing customers from :
Customers -> Charges, Payments and Accounts
Patients → Medical Records → Estimates
Reporting -> Debtors
Reporting → Charges
Patients → Insurance → Claim, when making a claim payment
If there is no email address with Billing purpose, use the preferred email address