SMS Appointment reminders (Automated)

Description

From http://www.openvpms.org/project/sms-project-appointment-reminders-automatic

This project will enable appointment reminders to be automatically sent to customers via SMS.

  • Reminders will be sent for Pending appointments, at a configurable time prior to their start.

  • Reminders will be sent to customers that have a phone contact with Allow SMS ticked

  • Reminder text may contain merged data from the appointment act e.g.:

    1 "This is a reminder that you have an appointment with Fluffy at X time, X date."

Configuration

Automatic SMS reminders will be configured by a new field on the Practice:

  • SMS Appointment Reminders - specifies how many hours/days/weeks prior to an appointment an SMS should be sent. A value of 0 indicates that no reminders are sent

Appointment changes

If SMS reminders are enabled, appointments will display two new fields:

  • Send SMS Reminder - determines if an SMS reminder should be sent for this appointment.This defaults to true if:

    • SMS reminders are enabled; and

    • the customer can receive SMSes; and

    • the appointment start time doesn't start within the configured reminder interval

  • SMS Reminder Last Sent - date that indicates if an SMS reminder has been sent for the appointment

Users can turn off the Send SMS Reminder flag to disable the reminder for an individual appointment.

Environment

None

Status

Assignee

Tim Anderson

Reporter

Matt Costa

Labels

None

Time tracking

32h

Components

Fix versions

Priority

Major