This project will enable appointment reminders to be automatically sent to customers via SMS.
Reminders will be sent for Pending appointments, at a configurable time prior to their start.
Reminders will be sent to customers that have a phone contact with Allow SMS ticked
Reminder text may contain merged data from the appointment act e.g.:
Automatic SMS reminders will be configured by a new field on the Practice:
SMS Appointment Reminders - specifies how many hours/days/weeks prior to an appointment an SMS should be sent. A value of 0 indicates that no reminders are sent
If SMS reminders are enabled, appointments will display two new fields:
Send SMS Reminder - determines if an SMS reminder should be sent for this appointment.This defaults to true if:
SMS reminders are enabled; and
the customer can receive SMSes; and
the appointment start time doesn't start within the configured reminder interval
SMS Reminder Last Sent - date that indicates if an SMS reminder has been sent for the appointment
Users can turn off the Send SMS Reminder flag to disable the reminder for an individual appointment.